Are you in a business that thinks the customer is always right? Do you have to deal with unruly customers who are never satisfied? Is it time to rethink what you always believed? The customer is always right. You will hear those words all the time, particularly if you work in a business within the service industry with face to face customers. This concept has been in existence for so long, that it has become ingrained and it is often repeated without any real understanding of what it actually entails. But today, it’s wrong. This book, Why The Customer is NOT Always Right, has been written from a wealth of experience in dealing with poorly behaved customers, and it offers insights into: How to reduce your interactions with bad customers
Techniques for removing bad customers before they even set foot inside your business
Looking after the mental wellbeing of your staff
Being prepared to say goodbye to the bad customers
Determining your valuable customers and looking after them
Spotting troublemakers
And much more… The days of the customer being right in every situation are long gone and ridding yourself of the bad ones who cause you grief will actually help your business thrive in the long run and you gain better customers as a result. It’s time to change the way you think about the people you serve!
Meet Adam P Evans
Entrepreneur, author, father, hospitality professional, DJ/Producer and business owner, not in any order of importance. My book, Why The Customer is NOT Always Right, takes a different perspective on dealing with bad customers from my experience of more than 20 years in the industry.
Adam P Evans is an entrepreneur and author who has been employed in hospitality for over 20 years. He is the owner of Bar Almighty LLC a bar, restaurant and nightclub staffing, training and consultant agency based in Florida. He uses his unparalleled access to over 20,000 hospitality employees across Florida to provide quality staff for major concerts and events across the state. Added to his job in hospitality, Adam has embarked on a writing career with his first book, Why The Customer is NOT Always Right, which takes a different perspective on dealing with bad customers from his experience of more than 20 years in the industry. Currently, Adam resides in Tampa, Florida, where he is an accomplished DJ and Producer and runs a YouTube channel with his son.
If you want to become the master of your own life, then keep reading. Are you tired of repeating the same mistake? Are you tired of being confused about how negative situations seem to appear in your life, time and time again? It’s time to put an end to that. Imagine having the ability to always make calculated decisions in your life, uninfluenced by impulse, and are best for you. Imagine being able to traverse, contemplate and respond appropriately to your own thoughts, with simple and easy techniques. Welcome to the exclusive world of journaling. Journal keeping is an art somewhat lost in time, however, its relevance is at its pinnacle in this modern era. Countless icons throughout time have partaken in this craft, ranging from Albert Einstein, Marie Currie, Leonardo DeVinci and Anne Frank. Discover how to befriend stress, anxiety, depression, and many other inhibitions, and reduce their presence in your life. Achieve your goals with confidence and ease. Effortlessly track your progress on becoming the best and most true version of yourself. “People who keep journals have life twice.” —Jessamyn West (1902-1984), highly accomplished novelist and writer. In this book, you will be introduced to the special truths about journaling. You will then have everything you need to become the authority of your own reality. Whatever improvements you wish to see, health, wealth, cognitive behaviour, more fruitful relationships, you are guaranteed to make some serious and enlightening headway. You just need a pen, paper, and these proven strategies. Here’s just a taste of what you’ll discover in this book: • How journaling can help you reach advanced levels of consciousness
• All the benefits you can experience from journaling
• How and why these benefits occur
• How to start journaling today, even if you have no idea how
• The blueprint on how you can tailor this practice to any area of your life
• 14 journaling techniques, with full step by step guidance
• How to transform journal writing into a habit that sticks
• The secret to never running out of things to write
• 10 mental inhibitions journaling has an astounding applicability to and exactly how to apply it
• How to create order in your life and run it like clockwork
• The essential tricks to express yourself and allow your words to flow freely onto the page
• The most common problems people face when journaling and how to overcome them
• The untold power of accountability
• How you can evolve journaling to supremely benefit your mental health “In general, people diagnosed with Major Depressive Disorder reported significantly lower depression scores after three days of expressive writing, 20 minutes per day.” – Journal of Affective Disorders, Volume 150, Issue 3. Expression really is the opposite of depression. The guidelines for journaling have been made so easy to follow that you will have success with it, even if you currently lack dedication or motivation in your life. No matter who you are, what you do or where you are in life, you can benefit greatly from this book. Attaining heightened awareness of oneself will always be invaluable. There is so much you can do with it, and if you don’t know how, you will. That’s why this book is for you!
Meet Michael Stack
Michael Stack is a former personal trainer and currently works in the profession of counselling. Throughout the duration of both these contrasting careers, he has always been a journal advocate. Not only would he prescribe this art to both his clients, but he avidly journals and has perfected his craft over the years utilizing a myriad of different techniques. His mission is to share the power and benefits that lie within journaling, so we can all become our best selves.
Children and teens of all ages will love learning how to turn ordinary words into cute cartoons (maybe even some adults as well). This book will teach your child how to draw with the easiest approach possible…by using alphabet letters, numbers, and other simple shapes. This book combines word fun with drawing/ cartooning tutorials. Rachel has been teaching kids how to draw for almost ten years now, and this drawing technique really works! With this no-tears strategy, learning how to draw is fun for children as young as 4 years old, but also works for adults and teens. Cartooning is fun for kids, but even more fun when it comes easy to them. This book does just that…makes drawing fun and easy for kids. This book will turn your child into the artist that he or she wants to be.
Meet Rachel Goldstein
Rachel Goldstein has been teaching drawing to children for about 15 years on drawinghowtodraw.com. Rachel is known for teaching kids how to draw with letters and numbers to make it easier for them to learn how to draw.
Join Debbie & Anthony on their Photo Hiking trek through Bryce Canyon National Park. This chronological photographic recap of their trek across this beautiful National Park.
Debbie is the photographer. Anthony is the outdoors lover. He also enjoys his responsibility as an aspiring Photo Assistant. They compromised on a mixture of hiking and Debbie’s passion for photography. In essence, Photo Hiking tours of the U.S. National Parks.
Follow Debbie & Anthony on their Photo Hiking trek
This Photo Hiking book is a visual tour and recap listed in chronological order of their visit to Bryce Canyon National Park in March of 2021 as a mid-50’s couple. Debbie and Anthony, beginning in their early 50’s, started in earnest to visiting many of the 63 National Parks. They provide tips, tricks, and lessons learned from their 40+ National Parks visited during their middle-aged years with the hope it will make your National Park experience more enjoyable.
Your kids will love learning how to draw cool stuff with the following easy-to-follow step by step illustrations and tutorials. This is the second book by this name, continuing to teach you how to draw cool stuff, letters, and optical illusions. The simple steps in this drawing book will show you and your kids how to draw optical illusions, 3-dimensional letters that pop out of the page, 3d cartooning effects, and cool things that will blow your mind. Each easy art lesson starts with easy geometric shapes that will help you and your child build the basic structure of your drawing. If your child has loved our other cartooning books, he or she will want to take their drawing skills to the next level with these super cool drawing tricks, tips, and optical illusions. This book is for older children, teens, students, teachers, parents, and adults. You are never too old to learn how to draw. These cool drawing tricks will follow you wherever you go in life. Kids will enjoy learning how to make 3-dimensional art, letters and stuff that that pop out of the page, and so will their parents. This book is filled with cool stuff to draw – I hope you think so too! Each “Cool Stuff / Things” drawing lesson is a step by step process. Each tutorial is broken down into the simplest of steps that can be followed by older children & teens. Kids, teenagers, students, teachers, and adults can enjoy this book…it isn’t just for children. The only thing your child needs is time and interest. Let the Cool drawing and doodling start now and let the creativity flow! This book is part of the Drawing for Kids series of books!
Meet Rachel Goldstein
Rachel Goldstein has been teaching drawing to children for about 15 years on drawinghowtodraw.com. Rachel is known for teaching kids how to draw with letters and numbers to make it easier for them to learn how to draw.
To value the good days, bad days need to happen. This children’s book will teach everyone how to not take things for granted. It is crazy how people don’t know what they have till it’s gone. This book will enhance the children’s point of view on ethics and make their life much better in understanding life.
Meet Roy Francis
Roy Francis was born in Lebanon and moved to the United States of America as a teenager. Roy graduated from the University of South Florida St. Petersburg (USFSP) with a Biology degree concentration in Biomedical Sciences. Roy started the author’s journey in 2022 as a hobby, showing colossal progress in his path.
The last thing Tessa Rogers needs or wants, is a hero.
When single mom Tessa’s apartment burns down, she’s left with nothing but ashes and nowhere to go.
Hunky firefighter Damon Jackson has been battling depression since his wife’s passing, but he still has an enormous heart and offers Tessa and her daughter a place to stay.
Neither of them is looking for a relationship, but the proximity has them quickly falling for one another, flaws and all.
Tessa always promised herself she’d never fall for a firefighter – not after losing her dad to that heroic profession. And Damon is afraid to open his heart again.
Will she be able to help Damon, or will the depression and grief be too much?
Meet Ashley Zakrzewski
USA Today and International Best Selling Author Ashley Zakrzewski is known for her captivating storytelling, sultry plots, and dynamic protagonists. Hailing from Arkansas, her affinity for the written word began early on, and she has been relentlessly chasing after her dreams ever since.
When was the last time you laughed so hard that the unwitting tears of joy showed you your childhood self? When was the last time you cried so much that it washed away all your bottled-up emotions that longed forever to be set free? I believe that a complete life is a life with tears of all kinds.
To gaze the summer sky is a compilation of three short stories that thrive on unblemished, basic human emotions about first love, adventure and friendship that genuinely could make you smile. Take a break to appreciate that a little smile can make your world a happy place. In your smile is all the peace that mankind could adore.
Meet Prasanna Vignesh
Doctor. Author of “Oh boy! You’re in trouble” and “To gaze the summ sky” Lyricist Wanderer.
gray, empty
but i let the words grow
and my heart, i let show
but with separation came
the anxiety, the pain, the journey
within confinement.
i wasn’t ever my own
and my many faces had me so alone,
i thought i might drown.
it started before i even knew what puberty meant:
at twelve, i wrote my first lines.
now, at twenty, i want you to read my warning signs.
Meet Megan Diedericks
Megan Diedericks is avid writer, and the writing bug bit her when she wrote her first creative essay in school. She is situated in South Africa, and is proudly part of the LGBTQ+ community. This poetry collection details her dealings with grief, loss, love and heartbreak – a storm we all experience, yet feel alone inside of the eye of it.
From Book 1: Celebrate mothers and kids who are in tough situations and fight to stay together to the end! Set in the “Windy City”, Chicago, this family is determined to stay afloat even though to do it they must go the extra mile: a warped gameshow Q&A of the US presidents, Native-American Heroes and much more!
Single mother, Sheen, has only $50 to her name. After learning about an impending Government investigation against her, she takes her 12-year-old son, Tey, and her 8-year-old son, Jamal, out for some holiday fun in Downtown Chicago; only to find themselves lost on the Elevated Commuter Train. Before their first stop, Sheen finds a flyer for an event with free food and housing on the floor of the train. Soon after she reads about it, the train begins to shake . They watch their car separates, slide off the rail and crashe to the ground. This leaves them no choice. They get off the still relatively stable train and find Vinn’s Place. Vinn, the owner, is a man from Naples who creates phones using more than solar panels, located farther up then 30 floors overlooking beautiful, Lake Michigan. But all is not okay in their special world when Sheen, Tey and Jamal realize they might have gone too far. While finding their way, they must contend with a city they soon no longer recognize. Together they face their worst economic crisis and the boys remember their absent father, who left the country to avoid deportation, not so long ago.
Meet Finestra Greene
Finestra Greene is an author who writes about characters who live and experience family life with or without the money they need in Chicago and all the excitement this brings. Even still, each character has a few things to say about their own life in this situation. This book is written for Mother’s everywhere and kids workbook style with pencil sketches readers can submit to on her author page. This book is always under revision just like her characters who struggle in a children’s survival story, like the real children outside around us everyday.
